XenoITWhen the Wi-Fi drops out, Microsoft 365 has a bad day, the printer stops speaking to anyone, or you are not sure whether that invoice is real, I help work out what is actually wrong and get it sorted.
No jargon. No finger-pointing. No disappearing ticket numbers. Just practical support, clear answers and someone taking ownership until your business is moving again.
Hi, I'm Isaac
I am Isaac, founder of Xeno IT, and I am usually the first person you will speak with. I stay across the relationship and take responsibility for getting the outcome, so you are not left wondering who owns the issue.
Behind the scenes, I work with trusted business partners and specialists when a job needs additional hands or a particular skill set. You still get one familiar point of contact, backed by the right expertise when it matters.
I have worked in IT since 2012 across Australia and Malaysia, from supporting well-known retail brands and growing businesses in hospitality, manufacturing, real estate, insurance broking and construction, to private clients who expect discretion, and delivering technology projects for Victorian State Government infrastructure programs. I am ITIL-trained, and I am the one who coordinates the vendors, so you do not have to.
My approach is simple: understand the real problem, explain the options clearly, be sensible about cost and keep pushing until it is sorted. And yes, sometimes that starts with asking whether you have tried turning it off and on again.
Running a business is hard enough without becoming the accidental IT manager.
Whether it is unreliable Wi-Fi, email trouble, security concerns or technology that simply is not doing what it should, my job is to find the cause and get it sorted.
You get honest advice, practical recommendations and support from someone who cares about the outcome, not just closing a ticket.
Technology problems rarely arrive neatly labelled. Sometimes it is Microsoft. Sometimes it is the internet provider. Sometimes it is the printer. Occasionally it is somehow all three.
I focus on finding the root cause, coordinating with the people involved and getting you back to work. If there is a simple fix, I will not turn it into a six-month project.
You will understand what happened, what I am doing and what it is likely to cost.
Nobody wants to repeat the same story to five different support people.
Isaac remains your consistent point of contact and brings in trusted specialists when needed. That gives you personal service without pretending every problem can be solved by one person alone.
If it is urgent, I act. If another provider needs to be involved, I deal with them. The issue stays on my radar until there is a clear outcome.
I can't make Telstra answer faster, and I don't have a secret direct line to the NBN mothership. Trust me, I've looked.
What I can do is work out what's actually causing the issue, sort out the technical headache and save you spending half the afternoon being transferred between departments.
Whether it's unreliable Wi-Fi, Microsoft 365 trouble or a network that's having a bad day, I'll help make sense of it.
Problems I Solve
Small businesses do not need a wall of brand logos or a lecture about the technology stack. They need somebody who can diagnose the problem, make a sensible plan and follow through.
Here are the problems Melbourne businesses bring to me most often.
Missing emails, strange sign-in prompts, broken calendars or Outlook doing Outlook things. I find the cause and get everyone moving again.
I help contain the risk, work out what happened and put sensible protection in place without turning everyone’s day into password Olympics.
I trace whether the problem is the Wi-Fi, network, modem, provider or something else entirely, then deal with the right fix.
I help get the device, accounts, access and security ready so their first day is spent working, not waiting.
Office moves, Microsoft 365 migrations and technology projects need planning and ownership. I keep the moving parts moving in the same direction.
I review what you pay for, what is actually used and what no longer deserves a place on the invoice.
Kind Words
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Straightforward Pricing
Technology problems are not always neatly packaged, but the pricing should still be clear. These rates apply to new clients. Existing clients keep their current agreed rates.
$108.90 incl. GST
$99 excluding GST
Additional time:
$38.50 incl. GST per 15 minutes
($35 excluding GST)
$192.50 incl. GST
$175 excluding GST
Additional time:
$49.50 incl. GST per 15 minutes
($45 excluding GST)
Quoted upfront
Based on scope, risk and the outcome required
You and I agree on the scope, assumptions and expected cost before project work begins.
Prices shown are for new clients and are current as displayed. Hardware, software licences and third-party charges are separate unless included in a written quote.
Get in Touch
Whether it is a recurring issue, a second opinion or a technology project you have been putting off, tell me what is happening.
No pressure and no awkward sales pitch. Just a straightforward conversation about the problem, what a useful outcome looks like and whether I am the right person to help.
I have heard all of these before. Most technology problems are fixable. The trick is knowing where to look first.
Most people don't call me because they need IT support. They call because they need the problem gone.